The data privacy settings of your browser prevent this site from functioning properly. Please open the site in a new tab. Alternatively, you can allow cross-sitetracking in your browser.
Open in new tab
Working Student Customer Support 2nd Level (d/m/f) - Job Homeoffice - Karriere bei ITVT Group

Working Student Customer Support 2nd Level (d/m/f)

Working Student Customer Support 2nd Level (d/m/f)

ITVT has been concentrating on the implementation of innovative sector solutions for the industrial and energy sectors since 2001 with more than 150 employees. Through professional advice, reliable project implementation and the subsequent 24/7 support, we create sustainable customer satisfaction.

As part of the digital transformation, we support our customers to use their full innovation potential. We are constantly expanding our portfolio with offers in the field of software as a service and consulting.

Purpose:

To ensure customer satisfaction by processing orders, forms, applications, and requests in Manila, Philippines office. The 2nd level support engineer pursues a solution-oriented consulting activity for customers. He is responsible for quickly solving all IT problems that arise in day-to-day business

Area of Responsibility

  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Knowing the products inside and out to accurately assist customers
  • Support of the customer with IT problems
  • Part of a project / support team in the field of Microsoft Windows Server, Active Directory, O365 and Azure Services technologies
  • Analysis and documentation of inquiries in the ticket system
  • Problem analysis, troubleshooting and 2nd level support in the event of malfunctions in direct contact with users, partners and manufacturers in the hardware and software area
  • Interface between customer support and ITVT support

Job Requirements

  • Good in English both oral and written communication
  • Can work with limited supervision
  • Accurate, well organized, persistent and quality driven
  • Willingness to learn and be trained
  • First Experience in application development using JavaScript and/or c#
  • Knowledge as an IT service employee
  • Good knowledge of Microsoft infrastructure and Office 365 environment would be desirable
  • First experience with Microsoft Windows Server, Active Directory, Microsoft Exchange Services, O365, Azure Services, backup technologies, routing, VPN, mobile device management
  • Strong customer and service orientation

What we offer

You can expect challenging and varied activities in a highly motivated team and a successfully growing company.
We offer you international projects at top addresses in business & industry and the use of the newest Microsoft technologies. 

Candidature

We look forward to receiving your detailed application at https://jobs.itvt.de/en?, stating your next possible starting date and your salary expectations.

Working Student Customer Support 2nd Level (d/m/f) - Job Homeoffice - Karriere bei ITVT Group
Submit application

ITVT konzentriert sich seit 2001, mit mehr als 170 Mitarbeitern, auf die Umsetzung von innovativen Branchenlösungen für den Industrie- und Energiesektor. Durch professionelle Beratung, zuverlässige Projektumsetzung und dem anschließenden 24/7 Support, schaffen wir nachhaltige Kundenzufriedenheit.

Im Rahmen der digitalen Transformation unterstützen wir unsere Kunden ihr volles Innovationspotential zu nutzen. Dabei erweitern wir stetig unser Portfolio mit Angeboten im Bereich Software as a Service und Beratung.

ITVT Netherlands B.V. implementeert Microsoft Dynamics 365 en Azure oplossingen wereldwijd bij multinationals en midden– en kleinbedrijf (MKB).

ITVT Netherlands B.V. is onderdeel van de ITVT Group in Duitsland. In 2001 is het bedrijf opgericht in Leonberg, heeft nu ruim 170 medewerkers en biedt gestandaardiseerde Microsoft Dynamics 365 oplossingen voor o.a. de industrie- en energiesector.

In Europa is de ITVT Group één van de belangrijkste Microsoft Dynamics partners: Microsoft Gold Partner en Cloud Solution Provider als ook lid van de Inner Circle en de President’s Club van Microsoft.

Voor meer informatie bezoek onze website: www.itvtgroup.nl.

Contact

Svenja Schmidt