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Intermediate Support Engineer (d/m/f) - Job Homeoffice - Karriere bei ITVT Group

Intermediate Support Engineer (d/m/f)

Intermediate Support Engineer (d/m/f)

ITVT has been concentrating on the implementation of innovative sector solutions for the industrial and energy sectors since 2001 with more than 150 employees. Through professional advice, reliable project implementation and the subsequent 24/7 support, we create sustainable customer satisfaction.

As part of the digital transformation, we support our customers to use their full innovation potential. We are constantly expanding our portfolio with offers in the field of software as a service and consulting.

Purpose:

To strengthen our team, we are looking for an employee as Support Engineer in Microsoft Infrastructure Environment for the Manila, Philippines / work from home office.

Area of Responsibility

  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Knowing the products inside and out to accurately assist customers
  • Support of the customer with IT problems
  • Part of a project / support team in the field of Microsoft Windows Server, Active Directory, O365 and Azure Services technologies
  • Analysis and documentation of inquiries in the ticket system
  • Problem analysis, troubleshooting and 1st level support in the event of malfunctions in direct contact with users, partners and manufacturers in the hardware and software area
  • Interface between customer support and ITVT support

Job Requirements

  • Ideally completed training in the IT field, preferably IT specialist system integration.
  • Good in English both oral and written communication
  • Can work with minimal supervision
  • Accurate, well organized, persistent and quality driven
  • Willingness to learn and be trained
  • At least 2 years experience in application development using JavaScript and/or C#
  • Ideally completed training in the IT area, preferably IT specialist system integration
  • Professional experience as an IT service employee
  • Very good knowledge of Microsoft infrastructure and Office 365 environment
  • Good knowledge of Microsoft Windows Server, Active Directory, Microsoft Exchange Services, O365, Azure Services, backup technologies, routing, VPN, mobile device management
  • Independent and result-oriented way of working as well as communication skills
  • Strong customer and service orientation

What we offer

You can expect challenging and varied activities in a highly motivated team and a successfully growing company.
We offer you international projects at top addresses in business & industry and the use of the newest Microsoft technologies. 

Candidature

 We look forward to receiving your detailed application at https://jobs.itvt.de/en?, stating your next possible starting date and your salary expectations.

Intermediate Support Engineer (d/m/f) - Job Homeoffice - Karriere bei ITVT Group
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Scope of activities
Customer service
Career level
Professional
Locations
Philippines
Homeoffice
Employment type
Full time

ITVT konzentriert sich seit 2001, mit mehr als 170 Mitarbeitern, auf die Umsetzung von innovativen Branchenlösungen für den Industrie- und Energiesektor. Durch professionelle Beratung, zuverlässige Projektumsetzung und dem anschließenden 24/7 Support, schaffen wir nachhaltige Kundenzufriedenheit.

Im Rahmen der digitalen Transformation unterstützen wir unsere Kunden ihr volles Innovationspotential zu nutzen. Dabei erweitern wir stetig unser Portfolio mit Angeboten im Bereich Software as a Service und Beratung.

ITVT Netherlands B.V. implementeert Microsoft Dynamics 365 en Azure oplossingen wereldwijd bij multinationals en midden– en kleinbedrijf (MKB).

ITVT Netherlands B.V. is onderdeel van de ITVT Group in Duitsland. In 2001 is het bedrijf opgericht in Leonberg, heeft nu ruim 170 medewerkers en biedt gestandaardiseerde Microsoft Dynamics 365 oplossingen voor o.a. de industrie- en energiesector.

In Europa is de ITVT Group één van de belangrijkste Microsoft Dynamics partners: Microsoft Gold Partner en Cloud Solution Provider als ook lid van de Inner Circle en de President’s Club van Microsoft.

Voor meer informatie bezoek onze website: www.itvtgroup.nl.

Contact

Svenja Schmidt