Required Skills and Qualifications:

3+ years in IT support or operations in a Microsoft cloud environment.
Practical endpoint management and Windows client troubleshooting.
Identity and access administration; understanding of RBAC, MFA and conditional access concepts.
Microsoft 365 workload administration (Exchange, SharePoint, Teams).
Ticket-based working in a service delivery context and structured documentation.
Scripting basics (PowerShell) an advantage.
Practical experience with AI assistants at work, and awareness of their limits regarding accuracy and confidential data.
Fluent English; German an advantage.

Desired Profile:

Skills:
Soft Skills

Strong organizational skills with the ability to prioritize tasks and manage multiple requests.
A structured, reliable, and quality-focused way of working.
The ability to work toward deadlines while maintaining attention to detail.
A collaborative mindset with strong communication skills and a clear customer-service focus.
Curiosity, willingness to learn, and motivation to grow in a technical support role.
Ability to work independently, solve problems effectively, and communicate clearly with technical and non-technical users.
A strong service mindset and enthusiasm for supporting users in a fast-moving business environment.

Technical Skills

Internal service desk operations case / time-entry process, 1st & 2nd level for ITVT Group
Endpoint & device management Intune, Autopilot, Cloud PC provisioning, Windows update failures, hardware faults, remote reset.
Entra ID / identity & access roles, conditional access, VPN, Bitwarden, shared-mailbox permissions.
M365 tenant administration Exchange / shared mailboxes, SharePoint / OneDrive permissions, Teams federation, mailing lists.
License & vendor management M365 / Copilot / Cowork, Think-Cell, DeepL, Power BI Premium; renewals and raising Microsoft support tickets.
SecOps hygiene vulnerability & patch management and e-mail quarantine handling (procedural, checklist-driven).
Onboarding/ offboarding execution joiner / leaver / internal-change cases across the areas